Every Item is 100% Authentic!
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FAQ

FREQUENTLY ASKED QUESTIONS

One of our team members will evaluate the information provided. The item will be approved once the item meets all the DS requirements.
Please note due to the volume of consignment we will try our best to get back to you within 72 hours.
Once it’s approved you can go ahead and ship the item to us at Takla Alterations & Embroidery 1900 Dundas Street West unit #20, Mississauga – ON L5K 1P9. If you’re within the Greater Toronto Area (GTA) we have a pick-up service charge of $50 to inspect the product at your convenience! Or you can drop-off the item at our pop-up location in Mississauga. When your item is ready to consign, Designer Swap will inspect, professionally photograph, and post each item with a description and images of the item.
Handbags: We accept gently used handbags free of significant defects such as excessive wear, tears, cigarette odor, soiling, or broken hardware. We are not able to accept items with missing or illegible serial numbers/date codes. If an item has been repaired or re-dyed, it must have been done so at a factory authorized repair center.
Clothing: We accept new and gently worn items, based on style and designer. Items must be free of stains, excessive wear, tears, and odors. Items must be dry-cleaned with the dry-cleaning tag attached.
Shoes: We accept new shoes or shoes worn on only a few occasions. They should be free of any defects.
Jewelry, Watches & Accessories: We accept jewelry free of significant defects such as excessive wear, missing stones, or broken parts. We are not able to accept items with missing or illegible serial numbers/hallmarks. Watches must be in working order
• Brand New 10/10 – Never been worn with tags.

• Excellent 9/10 – No stains, tears, discolouration, scratch marks etc…flawless!

• Very Good 7-8/10 – Minor flaws.

• Good 6/10 – Handbags or shoes may have some scuffs exterior or interior, accessories might have scratch marks and apparel might show signs of age.
Please include the following:

1. Designer

2. Product name

3. Material

4 Dimensions and/or size

5. Flaws (i.e. damages, defeats, discoloration, etc.)

6. If it comes with any accessories (i.e. dust bag, box, tags, etc.)
You can ship your items to the following address:

Takla Alterations
1900 Dundas St W #20
Mississauga, ON
L5K 1P9
Canada

Book an in-person appointment to visit our pop-up at the address above by emailing info@designerswap.ca.

Want us to come to you? We offer a Consignment & Donation pick-up service in the GTA only. Contact info@designerswap.ca for more info.
Once the consignor approve the terms of our Consignment Agreement Contract and pricing, the items will be posted online. Once the listing is live, the term begins and is 120 days.

After 120 days, the consignor can take the items back, reduce the sale price or donate their items.
First, we look into the retail value of the item. We then ask the consignor what price they want from it and we work around your price.

We want you to get the most out of it but please do keep in mind that over time the value of the items decreases, and depending on the condition and the high demand.

Once we figure out the selling price you get 60% of the selling price.
The consignment period is 120 days from the day we publish your item on-line. We will send you an email reminder at the end of the term. If the item is not sold by then we will ask the consignor to review the contract to either reduce the price and extend the contract, arrange a pick-up or the shipping cost to send the item back if requested.

However, if the consignor does not respond 14 days after the expired term, the item will then belong to Designer Swap. We will have the rights to re-post the item at a discounted price and/or donate it.
Designer Swap only sells 100% authentic designer items and does not accept counterfeit items. All items are thoroughly inspected and authenticated by a professional expert prior to being published on-line. Designer Swap’s team make certain that the item is indeed how it was depicted from the seller’s photos and descriptions that is sent through email. Items that are counterfeit will be confiscated, reported and a fee of $20 per item is charged.

If you are unsure or have any questions regarding an item, please e-mail us prior to your purchase at info@designerswap.ca.

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